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In the first month of the product launch customers were returning the oven at a 50% return rate. With no ability to the communicate with the customer, the brand could not resolve the issue and was on its way to losing the entire investment. ($100,000 in product cost and shipping)
After a brief returns analysis that identified the most common return reason. Our team designed a custom support page built to ensure a perfect product installation and resolve any parts issues.
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Read the case study
Goli Results
Keep customers happy and reduce your return rate by providing consumers support when they need it most. Our Onsite support tools offer a complete solution, giving brands everything they need to guarantee positive purchase experiences.
BY THE NUMBERS
Total units shipped with manufacturing error FBA
Number of customers redirected to support page
The number of troubled Amazon customers
% Return rate reduced by the PLS + ONSITE solution
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