On-Site Support Case Studies

Case Study - Goli

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Prescribed for Life increases sales by 30% in the first 6 months of utilizing On-Site5

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

The Problem

In the first month of the product launch customers were returning the oven at a 50% return rate. With no ability to the communicate with the customer, the brand could not resolve the issue and was on its way to losing the entire investment. ($100,000 in product cost and shipping)

The Solution

After a brief returns analysis that identified the most common return reason. Our team designed a custom support page built to ensure a perfect product installation and resolve any parts issues.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Read the case study

Goli Results

Goli made a 22% return on their investment.

Keep customers happy and reduce your return rate by providing consumers support when they need it most. Our Onsite support tools offer a complete solution, giving brands everything they need to guarantee positive purchase experiences.

BY THE NUMBERS

132

Total units shipped with manufacturing error FBA

22

Number of customers redirected to support page

154

The number of troubled Amazon customers

57

% Return rate reduced by the PLS + ONSITE solution

Get started with On-site Support

Maximize your
e-commerce potential