On-Site Support Case Studies

Case Study - Goli

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Sample Page

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

The Problem

In the first month of the product launch customers were returning the oven at a 50% return rate. With no ability to the communicate with the customer, the brand could not resolve the issue and was on its way to losing the entire investment. ($100,000 in product cost and shipping)

The Solution

After a brief returns analysis that identified the most common return reason. Our team designed a custom support page built to ensure a perfect product installation and resolve any parts issues.

This is an example page. It’s different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this:

Hi there! I’m a bike messenger by day, aspiring actor by night, and this is my website. I live in Los Angeles, have a great dog named Jack, and I like piña coladas. (And gettin’ caught in the rain.)

…or something like this:

The XYZ Doohickey Company was founded in 1971, and has been providing quality doohickeys to the public ever since. Located in Gotham City, XYZ employs over 2,000 people and does all kinds of awesome things for the Gotham community.

As a new WordPress user, you should go to your dashboard to delete this page and create new pages for your content. Have fun!

Goli Results

Goli made a 22% return on their investment.

Keep customers happy and reduce your return rate by providing consumers support when they need it most. Our Onsite support tools offer a complete solution, giving brands everything they need to guarantee positive purchase experiences.

BY THE NUMBERS

132

Total units shipped with manufacturing error FBA

22

Number of customers redirected to support page

154

The number of troubled Amazon customers

57

% Return rate reduced by the PLS + ONSITE solution

Get started with On-site Support

Maximize your
e-commerce potential